Shipping/Delivery Policy

Nature of Our Services

GEMlisting is an online real estate marketplace. We do not sell, ship or deliver any physical goods. Everything we provide - property listings, agent connections, inquiries and account features - is delivered digitally through our website.

Listing Publication Timelines

When you submit a property listing (as a member, agent or through Add Property), it is typically processed and published as follows:

• Free listings - reviewed and published within 1-2 business days after submission.
• Featured or paid listings - reviewed and published within 24 hours of a successful payment, subject to our listing guidelines.
• Listing updates and edits - changes you make to an existing listing usually go live within a few hours after moderation.

Digital Communications & Notifications

Account confirmations, inquiry notifications, wishlist alerts and other communications are delivered electronically to the email address or phone number on your account, typically within minutes of the triggering action. Delivery times can vary depending on your email or mobile provider and are outside of our direct control.

Documents & Agreements

Where a transaction involves documents such as a Letter of Representation, viewing confirmation or agreement, these are delivered digitally (by email or through your account dashboard) rather than by post or courier, unless a specific agent or landlord arranges otherwise directly with you.

Delays

Occasionally, delivery of listings or notifications may be delayed due to:

• High volume of new listings or inquiries awaiting moderation.
• Scheduled maintenance or unplanned technical issues.
• Incomplete or inaccurate information submitted with a listing, requiring follow-up before it can be published.

We work to keep these delays to a minimum and will let you know if a submission needs attention before it can go live.

Questions About This Policy

If a listing, notification or document you expected has not been delivered within the timelines above, please contact our support team using the details below and we will look into it.